Warranty >

Warranty:

Contegra expressly warrants products manufactured by Contegra to meet Contegra’s applicable product specifications, remaining free from defects in workmanship and material for a period ending twelve (12) months from the date of shipment. Contegra makes no other warranties either express or implied (including without limitation warranties as to merchantability or fitness for a particular purpose). Purchaser retains responsibility for the application and functional adequacy of the offering.

In addition to our standard warranty, Contegra extends the warranty the SLX 130 transducers for twelve (12) additional months only if the warranty card enclosed with the equipment is returned to Contegra by the ‘end customer’ within 120 days of shipment from Contegra.

Contegra’s obligation under this warranty shall be limited to repair at the factory (Contegra Inc.  14033 Commerce Ave NE, Suite 300-405, Prior Lake, MN 55372), or, at its option Contegra may replace the defective product with a functionally equivalent product or refund the purchase price. In no event shall Contegra be responsible for incidental or consequential damages, whether or not foreseeable or whether or not Contegra has knowledge of the possibility of such damages. This warranty shall not apply to products that have been damaged through negligence, accident, misuse, or acts of nature such as floods, fires, earthquakes, lightning strikes, etc.

Contegra’s liability, whether in contract or in tort, arising out of warranties or representations, instructions or defects from any cause, shall be limited exclusively to repair or replacement parts under the aforesaid conditions.

Contegra requires the return of the defective electronic products or parts to the factory to establish claim under this warranty. Customer must obtain an RMA (Return Material Authorization) number prior to returning equipment under warranty. All shipments and correspondence must reference the RMA number. The customer shall prepay transportation charges to the factory. Contegra shall pay transportation for the return of the repaired equipment to the customer when the validity of the warranty claim has been established. Otherwise, Contegra will hold shipment of the product until the customer prepays the shipping charges. All shipments shall be accomplished by best-way surface freight. Contegra shall in no event assume any responsibility for repairs or alterations made other than by Contegra. Any products repaired or replaced under this warranty are warranted for the balance of the warranty period or for a period of 90 days from the repair shipment date, whichever is greater.

Sensors and cable that have been used must be thoroughly cleaned before returning. Units returned unclean are considered unrepairable and returned to sender or discarded. Sensors used in chemicals or contaminated water should be accompanied by a MSDS (Material Safety Data Sheet) covering those chemicals involved.

Repairs are evaluated as quickly as possible. Estimated costs for non-warranty repairs are provided before repairs are initiated and repairs are completed only after receiving approval from the customer.

Resale products shall carry only the warranty offered by the original manufacturer at the current terms and conditions of the manufacturer unless specified otherwise in the quotation.

Warranty PDF:     10017-0001-06 Warranty